Operating Models

We help redefine processes and recommend operational improvements to increase productivity and efficiency.

Technology organisations must adapt their operating models to drive successful Cloud, Digital Workplace or Data Centre programs. We help our clients with operating model assessment and innovation with a range of services that focus on people, process and tools.


Technology Organisation Operating Model Assessment

We help you assess your current state processes around technology service management, technology operations management, and technology financial management. We benchmark your technology operating model against your industry peers and against industry standard benchmarks, providing you with gap analysis and remediation alternatives.


Technology Organisation Operating Model Optimisation

We help you optimise your current state processes for technology service management, technology operations management, and technology financial management around a well-disciplined, agile, and modernised future-state operating model, which includes any/all of the following capabilities:

ITSM Optimisation

We help you optimise your organisational approach to IT service management.

IT Financial Management Optimisation

We help you optimise how your organisation approaches running IT as a business.

Infrastructure Pillar Operations Optimisation

We help you assess & optimise some or all of your traditional infrastructure pillars’ operating models, and can also help you develop and implement infrastructure pillar reference architectures.


Infrastructure Agility Adoption At Scale

We help you implement Agile methods at scale across infrastructure and operations, often in support of DevOps and Agile at Scale initiatives.


Technology Debt Remediation

We help you cost-effectively and time-efficiently ‘pay down’ technology debt that typically builds up when your operating model cycles extend beyond the useful life of some or all of your technology portfolio.


Service-as-a-Product Operating Model Adoption

We help you implement a product management operating model for internal services such as project and portfolio management in order to achieve more agility with your internal customers, while also providing internal services to stakeholders under a finer-grain consumption model.