Infrastructure Operations:
Major Global Bank

Having a strong commitment to near-complete availability, and taking proactive measures to manage capacity in ways that accommodate both normal and peak demand periods, is a critical requirement for IT organizations tasked with processing massive amounts of information. Without those measures, IT staff may function under near-constant stress as they work to meet unanticipated demands and shore up problem areas that have the potential to compromise customer response times.

Challenge

Our client, a major global banking institution, had imposed shared expectations for high availability on a number of business administration units (BAUs) and challenged them to build support models and processes – and increase staffing levels – to meet peak requirements. However, this 24/7 availability requirement didn’t differentiate critical needs from typical BAU delivery cycles. As a result, expedited requests – and the budget overages required to support them – had become standard operating procedure, since they were viewed as necessary to keep up with demand.

Solution

In response, CS Technology’s Enterprise Infrastructure Solutions (EIS) group designed and implemented an end-to-end structured cabling program that centralized all planning, design, project management, procurement, dispatching, installation, certification, and invoicing activities. EIS consultants developed a centralized Managed Service Vendor (MSV) support program to ensure consistent delivery among third-party vendors, and implemented our proven method for managing cabling-related considerations at the enterprise level. In addition, EIS team members provided the client with programmatic resource deployment capabilities via our proprietary iWMS, which brings reporting, tracking, and management visibility into the IT project process.

Result

This scaled approach provided significant cost savings for the client and strengthened its ability to deliver a consistently high level of capacity in response to fluctuations in demand.

WHAT WE DO

Data CentersDesign, implement, and manage all aspects of data center facilities, technologies, and operations
WorkspacesCreate workspaces that are designed to support current and future IT requirements and business needs
Infrastructure OperationsDeliver cost-optimized management services that simplify the existing and future technology infrastructure
Technology ManagementCreate run-book operations programs for existing or new technology initiatives that effectively leverage IT platforms, practices, and processes across the enterprise
Strategy: Capacity & Demand PlanningExamine complex data sets to provide forward-looking demand projections
Strategy: Business Continuity PlanningDefine, review, and refine appropriate BCPs that support business needs while minimizing cost and complexity
Strategy: Site Selection ServicesApply our unparalleled knowledge of retail and wholesale data center markets and our subject matter expertise in identifying locations for greenfield data centers
Strategy: Owner’s Rep ServicesAssume responsibility for project success through a cohesive approach to data center design, development, and implementation that reflects the owner’s best interests
Strategy: Data Center Infrastructure ServicesEvaluate, conduct design reviews, and assess the reliability of mission-critical facilities
Implementation: Cable Plant Design & ImplementationOversee all aspects of structured cabling implementation, design, and build to address client needs based on industry best practices
Implementation: Migration Planning & ImplementationManage all aspects of migration programs across a three-phased approach that includes detailed planning, implementation, and execution
Implementation: Network & Telecom Carrier ServicesDesign and support cost-effective and practical telecommunication solutions
Implementation: Distributed InfrastructureDevelop and implement appropriate solutions that support business needs for both greenfield deployments and refreshes of existing technology
Optimization: Capacity Monitoring & ManagementDevelop and implement effective capacity management strategies to monitor consumption characteristics and Day 2 capacity forecasts
Optimization: Green InitiativesProvide thought leadership for green programs including carbon offset, free cooling, technology and building efficiencies, and LEED certification

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Infrastructure Operations: Major Global Bank

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WHAT WE DO

Infrastructure Operations:
Major Global Bank