Technology Management

CS Technology offers end-to-end client delivery programs that produce savings, efficiencies, and performance improvements across the IT portfolio.

A successful technology management program requires a strategic, holistic approach to the ongoing enhancement of an organization’s IT portfolio. This approach incorporates not only techniques for optimizing costs through greater efficiency, but also end-user considerations, opportunities offered by emerging technologies, and other factors that impact the overall technology lifecycle.

Adapting our proven review and development methodology to client-specific environments, CST works closely with your internal stakeholders to transform the full technology management lifecycle by implementing the optimal combination of platforms, practices, and processes. Our cost-effective, client-driven approach incorporates industry-recognized best practices and reflects our broad domain expertise across multiple layers of the delivery stack – from real estate and technology to business processes.

Stage 1: Strategy

Goal: Determine your business needs and assess your current portfolio to define and fund a committed plan of action.
Services: Business modeling, capacity and demand modeling, usage analysis (people/processes/tools), financial modeling, synthesis of requirements, strategy development, and business case development.

Stage 2: Implementation and Execution

Goal: Transform the client’s current-state technology management profile to deliver greater operational efficiencies and increased management control.
Services: Service development, process analysis and improvement, operational tools review, delivery framework alignment based on best practices, cost-based analysis, staff management and review, strategic project alignment, and interface and project/program management.

Stage 3: Operations

Goal: Define and support ongoing client requirements within the transformed operation that result in further enhancements using a CSI (continual service improvement) model.
Services: Process development and CSI integration, project/program support for strategic technology and operational alignment, technology-specific operations and support, help desk/service desk review and analysis for service improvement, operational teams skills/delivery alignment assessment and reporting, management reporting, and key performance indicator (KPI) development.

Additional Resources

Delivery Lifecycle – Stage III
Business as Usual Operations and Continual Service Improvement

Service Strategy Operating Cycle

WHAT WE DO

Data CentersDesign, implement, and manage all aspects of data center facilities, technologies, and operations
WorkspacesCreate workspaces that are designed to support current and future IT requirements and business needs
Infrastructure OperationsDeliver cost-optimized management services that simplify the existing and future technology infrastructure
Technology ManagementCreate run-book operations programs for existing or new technology initiatives that effectively leverage IT platforms, practices, and processes across the enterprise
Strategy: Capacity & Demand PlanningExamine complex data sets to provide forward-looking demand projections
Strategy: Business Continuity PlanningDefine, review, and refine appropriate BCPs that support business needs while minimizing cost and complexity
Strategy: Site Selection ServicesApply our unparalleled knowledge of retail and wholesale data center markets and our subject matter expertise in identifying locations for greenfield data centers
Strategy: Owner’s Rep ServicesAssume responsibility for project success through a cohesive approach to data center design, development, and implementation that reflects the owner’s best interests
Strategy: Data Center Infrastructure ServicesEvaluate, conduct design reviews, and assess the reliability of mission-critical facilities
Implementation: Cable Plant Design & ImplementationOversee all aspects of structured cabling implementation, design, and build to address client needs based on industry best practices
Implementation: Migration Planning & ImplementationManage all aspects of migration programs across a three-phased approach that includes detailed planning, implementation, and execution
Implementation: Network & Telecom Carrier ServicesDesign and support cost-effective and practical telecommunication solutions
Implementation: Distributed InfrastructureDevelop and implement appropriate solutions that support business needs for both greenfield deployments and refreshes of existing technology
Optimization: Capacity Monitoring & ManagementDevelop and implement effective capacity management strategies to monitor consumption characteristics and Day 2 capacity forecasts
Optimization: Green InitiativesProvide thought leadership for green programs including carbon offset, free cooling, technology and building efficiencies, and LEED certification

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