Infrastructure Operations

CS Technology partners with clients to simplify the management of their technology infrastructure by integrating our capabilities with their internal corporate service delivery through our innovative co-sourcing model, Enterprise Infrastructure Solutions (EIS).

EIS augments the corporate service request catalog for business-as-usual (BAU) tasks by providing end-user access to cost-optimized infrastructure management services ranging from SLA evaluation to regional transition planning.

EIS clients receive the benefit of CST’s superior execution capabilities on an as-needed basis through a customized service delivery model that integrates easily with their existing systems and processes. Our services can be engineered as an end-to-end offering – for example, through a full lifecycle program of cable management services – or as a single component in a larger customer-owned service chain, such as a move/add/change (MAC) support program. In either scenario, we leverage our broad experience and proprietary knowledge to deliver best-in-class, cost-optimized, integrated services that simplify the process of managing your organization’s complex technology infrastructure.

EIS complements and completes the traditional CST product suite. The EIS delivery model also extends the lifespan of our infrastructure services by incorporating recommendations for tools and resources that support your ongoing infrastructure requirements. If needed, we can design a customized BAU maintenance support program that includes a package of tools and CST consulting services based on pre-defined cost and scope factors.

Stage 1: Service Analysis and Design

Goal: Provide a customized service delivery program that addresses specific client challenges
Services: Conduct a detailed process and resource assessment that includes a total cost of delivery (TCoD) analysis for your IT infrastructure, as well as strategies for achieving co-sourced organizational alignment

Stage 2: Service Transition

Goal: Provide a packaged service delivery program from CST’s proprietary toolset
Services: Review the overall execution model; combine, extract, and consolidate elements from the CST toolset based on your workflow or service request model; enable automated flow-through by integrating work order processing, execution, close-out, and charge-back functions

Stage 3: Service Delivery

Goal: Implement a viable co-sourced delivery model
Services: Define a process for implementing operational enhancements and process improvements throughout the delivery stack and across pre-defined end-user and management functions; monitor the cost savings that result as a function of the improvements in resource management and efficiency achieved through the co-sourced model

Additional Resources

Delivery Lifecycle – Stage III
Business as Usual Operations and Continual Service Improvement

WHAT WE DO

Data CentersDesign, implement, and manage all aspects of data center facilities, technologies, and operations
WorkspacesCreate workspaces that are designed to support current and future IT requirements and business needs
Infrastructure OperationsDeliver cost-optimized management services that simplify the existing and future technology infrastructure
Technology ManagementCreate run-book operations programs for existing or new technology initiatives that effectively leverage IT platforms, practices, and processes across the enterprise
Strategy: Capacity & Demand PlanningExamine complex data sets to provide forward-looking demand projections
Strategy: Business Continuity PlanningDefine, review, and refine appropriate BCPs that support business needs while minimizing cost and complexity
Strategy: Site Selection ServicesApply our unparalleled knowledge of retail and wholesale data center markets and our subject matter expertise in identifying locations for greenfield data centers
Strategy: Owner’s Rep ServicesAssume responsibility for project success through a cohesive approach to data center design, development, and implementation that reflects the owner’s best interests
Strategy: Data Center Infrastructure ServicesEvaluate, conduct design reviews, and assess the reliability of mission-critical facilities
Implementation: Cable Plant Design & ImplementationOversee all aspects of structured cabling implementation, design, and build to address client needs based on industry best practices
Implementation: Migration Planning & ImplementationManage all aspects of migration programs across a three-phased approach that includes detailed planning, implementation, and execution
Implementation: Network & Telecom Carrier ServicesDesign and support cost-effective and practical telecommunication solutions
Implementation: Distributed InfrastructureDevelop and implement appropriate solutions that support business needs for both greenfield deployments and refreshes of existing technology
Optimization: Capacity Monitoring & ManagementDevelop and implement effective capacity management strategies to monitor consumption characteristics and Day 2 capacity forecasts
Optimization: Green InitiativesProvide thought leadership for green programs including carbon offset, free cooling, technology and building efficiencies, and LEED certification

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